Loading...

Terms and Condtitions

TERMS AND CONDITIONS OF SALES AND RETURNS

Choccreate.com provides the amazing opportunity for customers to create unique and adventurous chocolate creations, with an almost limitless selection of combinations. We as Choccreate.com, DO NOT, under any circumstance guarantee the favorable outcome of all possible combinations of ingredients. We DO GUARANTEE the best of quality and the freshest of ingredients, and if for any reason, you, the customer, is not satisfied with the quality of your purchase, please return, your purchase for a replacement, of the same chocolate with the same ingredients. Under no circumstances will the be any REFUNDS.

All Choccreate.com chocolate products are produced in the vicinity of nuts, may contain nuts, or traces of nuts. Anyone who may have allergies to any type of nuts should not consume our products.

Prices of goods and delivery displayed on the Choccreate.com website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.



PRIVACY AND SECURITY POLICY

All financially related information is only requested and provided through Paypal, the most trusted online payment processor, whether you pay with your credit card, or through an established Paypal Account, we the owners of Choccreate.com, and all our employees, have no access to that information.

We only use the information, voluntarily provided by you, our valued customer, to make your transactions with us more pleasant and efficient, in the process of making your personal production, and delivery of your order. We will not sell, trade, or rent your electronically provided personal information to others. We will use your email address to contact you concerning your order, to keep you updated as to the production, completion, shipping and delivery of you order. Occasionally, we advise our customers, via email of special sales. If at any time you do not want to receive these sales updates, just reply and let us know that you want your name deleted, from the emailing list.



SHIPPING AND HANDLING POLICY

Please allow two business days (up to 3 business days depending on when order was placed and Holidays) for production, and handling, including the day of ordering. Customer satisfaction and product quality are our top concerns. For these reasons our chocolates are packed and shipped using, expensive temperature sensitive shipping materials to ensure their safe delivery, during the "HOT" Summer Months.

SUMMER SHIPPING CHARGES,

During the months of Summer when the temperatures are higher (too HOT for chocolate) we must use our "Summer Packaging" for shipping, your wonderful custom chocolate creations. Therefore, regretfully we must raise our shipping charges for USA deliveries to $9.95, during the SUMMER MONTHS (Usually May - October), BUT the good news is, these Thermal (Heat Deflective) Envelopes & Ice Sheets, are REUSABLE. So please return the Thermal Envelopes and Ice Sheets, in the Return Envelope provided - SAVE THE PLANET/LESS TRASH and we will reward you with a $6.00 Gift Certificate, for you to use on your next order, and we can all be proud of our contribution to a "GREENER" PLANET.

During the "HOT" Summer Months,

We also follow a strict shipping schedule so that chocolates arrive within 2-3 days of leaving our kitchen, in order to avoid melting while in transit.

Orders do not ship on Saturdays or Sundays.

Orders to locations within the Las Vegas Valley & Vicinity, during the "Days of Summer", will ONLY ship on Mondays, Tuesdays, Wednesdays & Thursdays for deliver by Friday or Saturday at the latest. Orders submitted after 10:00pm (22:00) PST on Thursdays will be shipped the following Monday.

Orders to all West Coast U.S.A locations, during the "Days of Summer", will ONLY ship on Mondays, Tuesdays, & Wednesdays for delivery by Friday or Saturday at the latest. Orders submitted after 10:00pm (22:00) PST on Wednesdays will be shipped the following Monday.

Orders to all East Coast (U.S.A) locations, during the "Days of Summer", will ONLY ship on Mondays, Tuesdays & Wednesdays for delivery by Friday or Saturday at the latest. Orders submitted after 2:00pm (14:00) PST on Wednesdays will be shipped the following Monday.

Please track the arrival of your shipment, with the delivery confirmation number emailed, and plan a prompt pick-up. REMEMBER, your Wonderful Custom Chocolate Bar Creations are heat sensitive. (Please Note: We DO NOT SHIP TO CANADA)